Description (download here)

A 2-day lively, immediately applicable and very interactive course that ensures participants walk away with real skills to apply in their work and lives. This course focuses on case studies, hands-on exercises, self-awareness and teamwork. It is suited to all staff members..

Content Outline

-          The Different types of problems

-          The 7-step Problem Solving process

-          Multiple Perspectives and how they influence

-          10 Problem Solving methods – and when to use them

-          Decision Making and its challenges

-          The Decision Making process

-          Synergistic Decision Making

-          Consensus in groups

-          Decision Making mistakes and traps

At the end of the course, you will be able to:

-          Know the difference between problem solving and decision making

-          Understand the 5 types of problems and how to identify them

-          Understand why problems do not always get solved, and what to do to avoid this

-          Understand the different Problem Solving methods and when to apply each method

-          Be aware of decision making challenges and how to avoid these

-          Understand the decision making process and how to apply it to real life decisions

-          Know the advantages and disadvantages of group decision making

-          Work through the common decision making mistakes and how to correct them 

Course Methods

The course is interactive, fun, and interesting. We keep the participants actively involved throughout these intensive 2 days, using a little theory, and then immediately practicing in a safe, comfortable environment. Participants walk out with real skills that they can start to apply immediately.